Please see below message from Karen
Dear colleague
Over the last few weeks I have received an increased number of comments regarding difficulties in getting hold of officers and, when voicemails are left, these are not returned.
I wanted to remind you that –
- Answering the telephone is a key part of all our jobs
- Teams must ensure that phones are covered between 8.30 and 5pm
- If you need to use voicemail then your message must be up to date – this should include details of your normal working pattern and when someone could expect their call to be returned
- Voicemail messages must be responded to by the end of the next working day (at the latest)
More information is available in the attached document, produced by staff hub back in February 2020.