Being consistent is really important in how we use our visual identity in our printed and digital communications and in our style of writing. We also need to ensure we are inclusive, so that all our residents and businesses can engage with us.
Delivering great Customer Care is an important part of what we do every day.
To help you do this, we have 4 dedicated sections below for Style, Tone, Accessibility and Customer Care- :
Our style guide
When we promote our services, or help our residents and businesses understand more about the services we deliver to ensure ...
Our tone of voice
It is important to be consistent in our style of writing – the more consistent we are, the more people ...
Accessibility Essentials
Online content needs to be accessible to comply with the government accessibility regulations. Please read this guidance and use the ...
Customer Care
Providing good Customer Care is part of our Corporate Values. We have an agreed set of standards and a Customer ...
For Customer Care related queries, please contact Louise in CSU louise.bircher@molevalley.gov.uk
If you are unsure on anything, contact the Communications team; we are here to help. Email Communications@molevalley.gov.uk
If you need help with any digital communications, contact webteam@molevalley.gov.uk