Network upgrade on Sunday 5th December
ICT will be upgrading core networking equipment at 8am on Sunday 5th December. The process will involve a reboot, so we expect a small amount of downtime (5 minutes expected) …
Internal Servicedesk Launch – Monday 5th July
ICT have been busy working on revamping the Servicedesk having taken valuable feedback from a selection of staff across the authority. The new design takes into account everything from having …
A Change To Your Email Set-Up
This article gives details of a change to your email set-up which will shortly apply to everyone within MVDC. See Word Document Here
ICT Service Desk Shut Today During The ASB
The ICT Service Desk will be shut during the All Staff Briefing. Any major issues, please call Roger Finch during this period. (3306)
Laptop Upgrades Booking System – Back Online
ICT are now taking bookings for upgrades of Windows 10. Please use this link to book a slot The slot time doesn’t matter. we just need to know the Friday …
Changes To The Way External Emails Are Tagged
Microsoft have a new option to tag external emails received outside of MVDC with ‘external’. This is much like we do now with a custom rule. ICT will be enabling …
ICT Maintenance Work 18th April
Sunday 18th April 8am+ ICT maintenance work being undertaken – slight outages likely ICT will be replacing the firewalls in Pippbrook this Sunday morning. This work will cause small outages …
ICT Service Desk Portal – Now Available Anywhere
ICT have made the Service Desk portal accessible anywhere you have an internet connection via this link:- https://service.hornbill.com/mvdc/servicemanager/ This means you can now log calls 24/7 from any device.
ICT Short-Staffed, Friday 5th March
Due to unplanned absence on top of already planned holiday, ICT will be short-staffed tomorrow (Friday 5th March) and may take longer than normal to respond to issues. Please continue …