Who are the HR team?
Claire Fry (Interim)
Claire is the HR and Payroll Administrator. Claire is providing support to the HR and Payroll administrative function during a period of maternity leave within the team. Her main role is to monitor and administer contractual changes that are required for new starters, job changes or leavers, ensuring compliance with payroll. Any such changes are notified to Claire via the HR Servicedesk, reducing duplication, managing workflows accurately and responsively, and ensuring all required information is provided at first contact.
Claire also monitors the hr.admin email inbox for all other general queries from staff or managers, referring to another member of the team as appropriate.
The best way to contact Claire for general HR or Payroll support is by email using the address hr.admin@molevalley.gov.uk (which will be monitored by Claire or another member of the team during business hours) or through the HR Service Desk. Any payroll related queries should be sent to payroll@molevalley.gov.uk, depending on the nature of the query you may be referred directly to the payroll provider. Any messages that are specifically for Claire should be emailed to claire.fry@molevalley.gov.uk.
Amy Rowe
Amy is the Recruitment and HR Officer. Amy works with hiring managers to advise and support the most effective way to attract and recruit to any vacancies. Amy is very proactive in her approach, increasingly working across multiple channels, including our own MVDC jobsite and using social media, to build strong candidate pipelines.
Amy supports onboarding and induction activities for new starters, via the HR Service Desk as well as learning and development administration, the e-learning platform and Kick Start. Additionally Amy is currently working on a Learning and Development project to streamline the Council’s L&D offering.
Hiring managers should contact Amy either through the general HR inbox or directly via amy.rowe@molevalley.gov.uk. Any vacancies must have approval from an SLT meeting before progressing. Amy will then work with the hiring manager to evaluate the job and to understand and refine the brief.
Helen Glanfield
Helen is a Senior HR Advisor, specialising in employee relations, change management and casework. Helen will often be the most appropriate contact for managers who need advice on how to maintain or raise performance standards in their teams, or to make staff changes.
Helen may support informally, speaking to managers or employees when approached, or formally in the event of disciplinary, capability, absence management, grievance procedures, restructures or service transfers.
Unless working on a live issue, in which case Helen will be in direct contact via helen.glanfield@molevalley.gov.uk, managers or employees are advised to contact Helen through the HR admin inbox in order that work volume and prioritisation can be managed appropriately, with prior notice likely to be required for all non-urgent situations.
Renae Howell (Interim)
Renae is providing interim maternity cover as the Payroll and HR Systems Manager (her substantive post is HR and Payroll Officer), providing support to the management of the Payroll function and HR systems during a period of maternity cover.
In addition to managing our payroll function, Renae maintains our HR and Payroll systems and supports managers to provide data that is often required to be extracted from these systems using Business Objects.
Renae also provides Payroll advice whilst managing the outsourced payroll service, with line management responsibility for Claire. Renae can be contacted directly by email via renae.howell@molevalley.gov.uk for any of the matters above or through the HR admin inbox.
Laura Whittaker (Maternity Leave)
Laura is the HR Systems and Information Manager. Progressing from a generic HR Advisor, Laura has developed a specialist knowledge of process improvement and i-Trent (the general HR system used to book/manage absence and administer data for payroll purposes).
In addition to maintaining and developing our systems, Laura supports managers to provide data that is often required to be extracted from these systems using Business Objects.
Laura can also provide general HR and Payroll advice whilst managing the outsourced payroll service, with line management responsibility for Renae. Laura is currently on maternity leave and should not be contacted directly. Please contact Renae in Laura’s absence or through the HR admin inbox.
Charlie Skinner
Charlie is the Strategic Lead for HR and OD with overall responsibility for the HR and OD team. Charlie works with SLT, BMT and Staff Hub to shape and deliver policies for people related issues and provide an HR perspective to other business.
A key strategic priorities include, development of digital solutions to recruit and retain the best people, and identifying and optimising learning & development opportunities for managers and staff.
Charlie has line management responsibility for Renae/Laura, Helen and Amy in relation to recruitment and onboarding and is additionally working on a Learning and Development project to streamline the Council’s L&D offering. Charlie also manages MVDCs Apprenticeship programme and supports the Councils Wellbeing provision.
Where necessary, Charlie can support managers with general HR advisory queries, including employee relations, casework and change, however such queries will initially be referred to Helen, with Charlie supporting as appropriate/required.
Charlie can be contacted directly via Charlie.skinner@molevalley.gov.uk for any live issues she is working on, however managers or employees are advised to initiate contact through the HR admin inbox in order that work volume and prioritisation can be managed appropriately, with prior notice likely to be required for any non-urgent situations.