Magdalena Banasiak
Communications Manager
Louise Bircher
Customer Care Manager
Valued by our customers
Here in MVDC we understand and role model our core values to Care, Listen, Trust, Lead and Respect.
Our Customer Engagement Strategy will enable us to embed customer focus in everything we do. By consistently applying this strategy across all parts of the Council, we will ensure these principles are adhered to and become part of our everyday thinking.
What will we do?
- We Care, We Listen. We will develop customer profiles to help us understand how and why different people engage with us and how we might improve service delivery to various groups
- We Lead. We will review our different channels of communication to help us deliver our services to the right people in the right way.
How will it feel?
- We Trust. Customers are confident that MVDC consistently delivers fast and efficient services, 24/7, and ensures information is always safely handled
- We Respect. Customers feel understood, respected and valued
- We Listen. There is support available for those who don’t feel confident to use our digital channels and we ensure all our content is accessible
- We Care. Empathy is key and our tone will always reflect our compassion.
- We Lead. We will continue to review our different channels of communication to help us deliver our services to the right people in the right way.
Our brand, Evolve 2026, will enable us to tell a story about our growth and how the future Mole Valley District Council will feel, including what kind of organisation we will be. It humanises our ambitions and allows us to focus on services, customers, skills, and environmental protection which will be at the heart of what we will ‘be’.
