We’ve updated (and renamed!) the Brand Identity feature at the top of Molly to include a new Customer Care section.
The Brand Identity (including Customer Care & Accessibility) section brings together a wide variety of useful information, which includes:
- Our tone of voice
- Our style guide
- Empathy Guidance
- Customer Promise
- Values
- Call handling guidance
- Accessibility
- Customer Care
- Standards of service
Please take a few minutes to have a look and if would like to see any other guidance or top tips added please talk to Charlotte Allen, Richard Creagh (Communications) or Louise Bircher (Customer Care).