These are our corporate standards of service that we all need to adhere to:
- 80% of calls to be answered within 20 seconds
- all emails/letters to be acknowledged within three working days and answered in full within 10 working days of receipt
- all voicemail messages should be responded to by the end of the next working day
These standards apply to all services across the Council.
Visiting Us
As part of our commitment to good customer care, we ensure that our reception area is:
- clean and tidy at all times
- accessible for disabled visitors
- open at the published time
- staffed by friendly and helpful employees
- easy to find
Customer Satisfaction
We welcome feedback from our customers on how we are doing both when we do things well and when we need to improve. If using our website, there is a website feedback box at the end of each page. If staff have any ideas on how to improve service delivery, please talk to your line manager, your Customer Care Champion or to Louise Bircher.