Our Customer Promise is closely aligned to our Corporate Values.
Entitled ‘Our Promise to You’ we make the following promise to all our customers:
We expect our staff to provide you with customer care that reflects our organisational values to listen, trust, care, respect and lead.
- We will listen to you and help you to find a solution.
- You can trust us to be honest and open with you, and to be professional at all times.
- We will be sensitive to your enquiry and will treat it with care. We will explain our decisions
and be clear about how we can help. - We will treat you with respect and ask you to do the same.
- We will take the lead on making improvements to our services based on your feedback.